Returns

100% Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee — no hassle, no stress.

Return & Refund Policy

To qualify for a refund, please follow these strict guidelines:

Return Window: You must request a return within 30 days of delivery.

Product Condition:

Items must be unused or lightly used (no more than 2–3 sprays).

Products showing excessive use or damage are not eligible for a refund.

Proof of Purchase: A valid order number or receipt is required.

Return Shipping: Customers are responsible for return shipping unless the product arrived damaged or defective.

How to Request a Refund

1. Contact our support team at info@scentclub.co.uk within 30 days of delivery.

2. Include your order number, reason for return, and any photos (if applicable).

3. Once approved, we’ll provide instructions for returning the item.

4. Refunds are processed within 5–7 business days after we receive and inspect the return.

Order Exchanges:

To exchange an order, notify us via email within 14 days. There is a £5 handling fee for redelivery.