FAQ
Q: What is ScentClub?
A: ScentClub is a UK-based fragrance company offering high-quality alternatives to luxury perfumes at a fraction of the price. Our scents are inspired by iconic designer fragrances, made with premium ingredients, and delivered straight to your door.
Q: Are your perfumes authentic designer fragrances?
A: No, we do not sell originals. Our fragrances are expertly crafted alternatives inspired by the scent profiles of well-known luxury brands. They are not affiliated with or endorsed by the original designer brands.
Q: Why are your perfumes more affordable?
A: We skip the branding, celebrity endorsements, and expensive packaging. Instead, we focus on quality ingredients and long-lasting formulas — giving you the luxury scent experience without the luxury markup.
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📦 Orders & Delivery
Q: Where do you ship?
A: We currently ship across the UK. We’re working to expand to other regions soon — stay tuned!
Q: How much is delivery?
A: We offer free standard UK shipping on all orders. Expedited delivery is available at checkout for an extra fee.
Q: When will I receive my order?
A: Orders are usually dispatched within 1–2 working days. Free standard delivery takes 2–5 business days. In rear insencit it may take up to 2 week for your order due to courier delay
Q: Do you provide tracking?
A: Yes! Once your order ships, you'll receive a tracking link via email or SMS.
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💎 Products
Q: What sizes are your perfumes?
A: We offer full-size 100mlml bottles, as well as travel-friendly 50ml vials — perfect for trying new scents or carrying on the go.
Q: How long do your perfumes last?
A: Our perfumes are made with 30% oil concentration (Parfum) formulations and typically last 8–12 hours on the skin.
Q: Are your perfumes vegan and cruelty-free?
A: Yes! All ScentClub fragrances are vegan-friendly and never tested on animals.
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🔄 Returns & Exchanges
Q: What if I don’t like the scent I ordered?
A: We offer a 30-day satisfaction guarantee. If you're not happy with your fragrance, contact us and we’ll arrange a return or exchange — no questions asked.
Q: Can I return an opened bottle?
A: Yes — as long as it’s within 30 days of delivery and at least 95% of the product remains.
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💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, shop pay, g pay Apple Pay, and Klarna for flexible payments.
Q: Is your website secure?
A: Absolutely. www.scentclub.co.uk uses secure SSL encryption and follows best practices to keep your personal data safe.
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👥 Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, manage returns, and save favourites.
Q: How can I contact ScentClub?
A: Our customer support team is here to help!
📧 Email: info@scentclub.co.uk
🕐 Support Hours: Monday to Friday, 9am–5pm (UK time)