Privacy policy

PRIVACY POLICY

Scent Club

Last updated: 25/02/2026

1. INTRODUCTION

Scent Club (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or purchase from us.

We act as the “data controller” for the purposes of UK data protection law.

2. INFORMATION WE COLLECT

We may collect and process the following types of personal data:

A. Information You Provide Directly

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
Account login details (if applicable)
Customer service communications

B. Information Collected Automatically

When you visit our site, we may automatically collect:

IP address
Device type
Browser type
Pages viewed
Time spent on pages
Referral source

This information is collected using cookies and tracking technologies.

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

Process and fulfil your orders
Deliver products
Communicate about your order
Provide customer support
Improve our website and services
Prevent fraud
Send marketing emails (if you have opted in)

We only process your data where we have a lawful basis to do so under UK GDPR, including:

Performance of a contract
Legitimate business interests
Legal obligation
Your consent (for marketing communications)

4. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or opt in at checkout, we may send you promotional emails.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us at info@scentclub.co.uk

We do not sell your personal data to third parties.

5. PAYMENT PROCESSING

Payments are processed securely through third-party providers such as Shopify Payments, PayPal, Klarna or other payment gateways.

We do not store full payment card details on our servers.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website.

Cookies are small data files placed on your device when you visit a website.

We use the following categories of cookies:

Essential Cookies

These are necessary for the operation of our website, including secure checkout and account functionality.

Analytics Cookies

These allow us to measure website traffic and understand how customers use our site.
We use services such as Google Analytics to collect information about how visitors interact with our website.

Marketing & Advertising Cookies

We use advertising tools to show you relevant ads and measure advertising performance. These may include:

Meta (Facebook) Pixel
TikTok Pixel
Google Ads Conversion Tracking

These tools may collect information such as:

Pages visited
Products viewed
Items added to cart
Purchases made
Device and browser information
IP address

This allows us to:

Deliver relevant advertisements
Measure campaign effectiveness
Improve marketing performance

Marketing cookies are only placed where you have given consent via our cookie banner.

You can manage or withdraw cookie consent at any time through your browser settings or our cookie management tool.

7. HOW WE SHARE YOUR INFORMATION

We may share your personal data with trusted third-party providers, including:

Shopify Inc. (website hosting & ecommerce platform)
Payment processors
Shipping and fulfilment providers
Google (Analytics & Advertising services)
Meta Platforms (Facebook & Instagram advertising services)
TikTok Technology Limited (advertising services)
Email marketing providers (Shopify Email)

These providers may process personal data on our behalf and are required to comply with applicable data protection laws.

We do not sell your personal data.

8. INTERNATIONAL TRANSFERS

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

9. DATA RETENTION

We retain your personal data only as long as necessary to:

Fulfil orders
Comply with legal obligations
Resolve disputes
Enforce our agreements

10. YOUR RIGHTS (UK GDPR)

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:

info@scentclub.co.uk

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data.

However, no online system can be guaranteed to be completely secure.

12. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact:

Scent Club
Email: info@scentclub.co.uk